To keep everything running smoothly and provide the best experience possible, please take a moment to review Skin by Shelby's policies before booking or purchasing.
Shipping + Returns
I offer $7 flat-rate shipping on all orders, with complimentary shipping on orders of $250 or more.
Orders are typically processed and shipped within 1–3 business days, excluding weekends and holidays. Processing times may vary due to product availability or scheduled time away. If I'm out of the office, orders may take a little longer to process and will be shipped as soon as possible upon my return.
If an item in your order is temporarily out of stock or awaiting restock, you'll be notified with an update on your order.
Once your order has shipped, you'll receive tracking information via email. Delivery times vary depending on the shipping carrier and destination and are separate from the processing time noted above.
Due to the nature of professional skincare products, all sales are final, and I do not accept returns or exchanges, except where required by law.
If your order arrives damaged, please contact me at skinnbyshelby@gmail.com within 72 hours of delivery with your order number and photos of the damaged item(s) so I can help make it right.
Product Pickup
Local pickup is available for all online orders during regular business hours, Monday–Friday, 10 AM–7 PM, excluding scheduled closures. Once your order is ready, you'll receive a text letting you know it's available for pickup. Your order will be waiting for you in the lobby, making it easy to stop by and grab it at your convenience!
If you need your products by a specific date, feel free to reach out before placing your order so I can confirm everything is in stock and will be ready in time.
I'm located in the Winter Springs Town Center on the 2nd floor inside My Salon Suites.
Product Recommendations
Not sure which product is right for your skin? If you're new to Skin by Shelby, please schedule a consultation! Existing clients are always welcome to reach out before purchasing. I'm happy to help guide you toward the products best suited for your skin, concerns, and goals.
Gift Cards
E-gift cards are available for purchase online and can be sent directly to you or scheduled for delivery to someone special! They can be used toward services or products at Skin by Shelby.
Gift cards are non-refundable, except where otherwise required by law, and may be redeemed toward eligible services and retail products. Gift cards retain their purchased monetary value and may be applied toward services or products at their current prices at the time of redemption.
Appointments + Cancellations
A card on file is required to reserve all appointments. Your card will not be charged until after your service unless a cancellation, rescheduling, or no-show fee applies.
A minimum of 48 hours' notice is required to cancel or reschedule an appointment without a fee.
Appointments canceled or rescheduled within 24–48 hours of the scheduled appointment will be charged 50% of the scheduled service total.
Appointments canceled or rescheduled with less than 24 hours' notice, including same-day cancellations, will be charged 100% of the scheduled service total.
No-shows will be charged 100% of the scheduled service total.
Each appointment time is set aside exclusively for you. Providing adequate notice when plans change gives another client the opportunity to book that time and allows me to keep my schedule running smoothly.
Late Arrivals
Please plan to arrive on time for your appointment. Arriving 10 minutes or more late may require your service to be shortened or rescheduled depending on the time available. If there is not enough time to safely and properly perform your scheduled service, the cancellation fee may apply.
Treatments + Results
Every treatment at Skin by Shelby is customized based on your skin, goals, and what it needs at the time of your appointment. While treatments and professional homecare are selected with your individual goals in mind, results will vary from person to person. Depending on your skin concerns, a series of treatments and consistent homecare may be recommended for the best results.
Thank you for understanding and respecting these policies AND for supporting Skin by Shelby!